FAQs

• Orders are usually delivered within 5 – 11 business days depending on the location. But don’t worry, most times your order will be dispatched and delivered much sooner than we promise.

• Though we have been making our products for quite some time, we are just opening our online shop. As such, we are giving ourselves a little extra breathing room to fulfil orders. We would rather Underpromise and Over-deliver than to do it the other way around. 🙂

• Delivery time may vary depending on the shipping address and other factors like public holidays, weather conditions, national holidays / festivals et all.

• Kindly ensure availability at the delivery address to avoid loss/delay/misplacement or RTO of package. Additional charges may apply in such cases.

• As such, also ensure to submit the correct phone number and address as the same will be used for delivery. While assistance will be available, loss of package due to incorrect information must be borne by the customer.

• If you change your mind and wish to cancel the order, You can do it before the product gets printed / shipped. The cancellation request is accepted if communicated within 1 hour of placing the order.

• You can cancel your order from the My orders page.

• Please note that the Cancel button will be available only for a period of 1 hour after placing the order.

• Kindly note that all exchanges and returns are accepted only after the customer informs us of any size / quality issue within 24 hours of delivery along with video evidence. After 24 hours, no exchange or return request will be processed.

• Video evidence is mandatory in case of damaged or incorrect items. It is advisable to record the package being opened and then focusing on the product in order to ensure smooth support in the event the product is incorrect or damaged.

Note: Failure to comply with these requirements might result in the denial of the refund / exchange request. To reiterate, wash related, size related or improper care related damages are not entitled to exchanges/refunds/returns. Kindly check the purchase page or neck label of the product for wash related information.

Additionally, kindly note that it isn’t always possible for us to show the exact product through certain images online. There may be sometimes be a slight difference in color, texture, design, etc. Such cases are not entitled to exchanges/refunds/returns.

• • You can place an exchange request from your account dashboard or from here: Exchange Request Form.

  • We will validate your exchange request and once it is approved, we will ship the new replacement product or offer refund in the form of Coupon. (According to your choice).

  • We need a minimum of 7-11 business days to ship the new product back to you.

  • If you still have queries feel free to get in touch with us: Contact us

• Pre-Paid Orders: We offer Free shipping across India for prepaid orders with order values greater than ₹500/- and a charge of ₹50/- for orders below ₹500/-.

• Cash on Delivery (COD) Orders: We charge a nominal convenience charge of ₹50/- for all COD orders. This extra charge goes to our logistics partners for COD fulfilment. Please note that the COD option is only available for orders values below ₹1000/-

• As of now, we ship only within India.

• However, on special request by mail at support@cnfdnz.club, we can coordinate with you to make payments and shipping charges separately and ship your order internationally via India post.

• Please note that this is subject to availability and the shipping time might be longer than domestic delivery.

The limit as of now is 10 per order. If you want to place a bulk order reach us at support@cnfdnz.club

• We will immediately send a confirmation email once we receive an order. However, If you do not receive the confirmation email within a few minutes of placing the order, please check your Spam / Junk folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam / Not Junk, which will allow our future emails to get through.

• There might be a rare occurrence where you may not find the email in Inbox or Spam folder. This means that the email sent to you has somehow become lost and undelivered. On such rare cases please intimate us at support@cnfdnz.club or use our live chat feature, so that we can send you the confirmation email manually.

Currently, all purchases can be made via Debit/Credit Cards, UPI, Netbanking & Cash on Delivery.

Please note that there is a nominal convenience fee of ₹50/- for COD orders. This extra charge goes to our logistics partners for COD fulfilment.

No, Confidenz Club (CNFDNZ CLUB) does not store any card/bank details. We use external payment gateways like RazorPay to collect all the payments on our site. We do not have any control over how they operate. If incase you’re provided with an option to save card details, select/accept it at your own risk. We, Confidenz Club (CNFDNZ CLUB), cannot be held responsible for any misuse of card/bank details.

Yes, we do provide COD (Cash on Delivery) option to our customers at an extra charge of Rs.50/-. This extra charge goes to our logistics partners for COD fulfilment.

Once your order is placed, we will send you a confirmation mail and we will notify you again via email with the Tracking ID or Tracking Link once the order is shipped. You can track your order using the same. If you have any other query, write to us at support@cnfdnz.club, and your issue will be addressed.

In any case of the order not being delivered to you, due to any reason, the order will be returned back to our warehouse, after 2-3 delivery attempts by our logistics partner. In such cases, a refund will be provided to the customer. However, if the order is refused by the customer at the time of delivery, no refund shall be provided by Confidenz Club (CNFDNZ CLUB).

1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is stable.

2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@cnfdnz.club or use our live chat feature.

These are called Heat Treatment Marks. These will be visible in a few exceptional cases, usually in darker coloured fabrics. Please don’t worry, these marks will completely disappear after the first wash. 🙂

You reach us at support@cnfdnz.club or use our live chat feature present at the bottom right corner. 🙂